Front Desk Attendant/Receptionist

Job Summary We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. In this role, you will be responsible for overseeing the front desk operations, ensuring exceptional guest services, and maintaining high standards of hospitality. You will lead a team of front desk agents, manage daily operations, and serve as the primary point of contact for guests. Your expertise in hotel management and customer service will be crucial in creating a welcoming environment for all guests. Duties Supervise front desk staff and ensure efficient operation of the front desk area. Provide outstanding guest services by addressing inquiries, resolving complaints, and ensuring guest satisfaction. Manage check-in and check-out processes while maintaining accurate records. Train and mentor new front desk employees on hotel policies, procedures, and customer service excellence. Handle phone systems efficiently, ensuring proper phone etiquette is maintained at all times. Collaborate with other departments to ensure seamless guest experiences throughout their stay. Monitor inventory of supplies and order as necessary to maintain front desk operations. Assist in managing reservations and coordinating with housekeeping to ensure room readiness. Experience Previous experience in guest services or hotel management is required. Strong background in hospitality with a focus on customer service excellence. Familiarity with front desk operations and hotel management software is preferred. Excellent communication skills with a professional demeanor. Ability to work flexible hours, including weekends and holidays as needed. Proven leadership skills with the ability to motivate and manage a team effectively. If you are passionate about providing exceptional hospitality experiences and possess the necessary skills to lead a team in a dynamic environment, we encourage you to apply for this exciting opportunity as a Hotel Front Desk Supervisor.

Job Types:

Full-time, Part-time Pay:

$10.00 - $14.00 per hour

Work Location:

In person