Front Desk Agent

• Job Summary
• As a Front Desk Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and creating a positive experience from check-in to check-out.
• Responsibilities
• Greet and welcome guests in a friendly and professional manner
• Assist guests with check-in and check-out processes
• Handle guest inquiries, requests, and complaints promptly and courteously
• Process reservations over the phone, online, and in person
• Maintain a clean and organized front desk area
• Collaborate with other hotel staff to ensure guest satisfaction
• Perform night audit duties as needed
• Requirements
• Previous experience in guest relations, hospitality, or customer service is preferred
• Strong communication and interpersonal skills
• Ability to work flexible hours, including nights and weekends
• Proficiency in using phone systems and basic computer applications
• Attention to detail and the ability to multitask effectively

Job Type:

Full-time Pay:

From $13.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

hotel: 1 year (Preferred)

Work Location:

In person