Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$15 - $18 hourly

Responsibilities:

Mitigate customer complaints as needed Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications:

1+ year of hotel industry experience or related job preferred Comfortable taking telephone calls and mitigating stressful situations Must have graduated high school, received a GED or equivalent Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Exhibits working knowledge of Microsoft Office and reservation management systems PEP experience required About Company At Hampton Inn Overland Park, we pride ourselves on delivering heartfelt hospitality every day. Part of Hilton's trusted family of brands, Hampton Inn offers consistent quality, clean and comfortable rooms, and service that makes guests feel at home. Our team is our greatest asset — we believe in supporting each other, recognizing great work, and fostering an environment where everyone can thrive. Come be part of something special with us.