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Hotel Front Desk Agent
Job
Courtyard Oldtown
Wichita, KS (In Person)
$30,160 Salary, Part-Time
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Job Description
Hotel Front Desk Agent Courtyard Oldtown Wichita, KS Job Details Part-time $14 - $15 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Customer communication Full Job Description Job Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you! Duties Greet and welcome guests upon arrival with a friendly demeanor. Manage the check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services and local attractions. Maintain accurate records of guest information, reservations, and billing. Assist with night audit duties as required, ensuring all financial transactions are processed accurately. Address any guest complaints or issues promptly and professionally to ensure guest satisfaction. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Promote hotel amenities and services to enhance the guest experience. Support multilingual guests by providing assistance in their preferred language when possible. Requirements Previous experience in hotel management or front desk operations is preferred. Strong background in hospitality management or customer service is essential. Excellent communication skills with a focus on guest relations. Ability to handle multiple tasks efficiently while maintaining attention to detail. Proficiency in night audit procedures is a plus. Multilingual abilities are highly desirable to cater to diverse guests. Strong problem-solving skills and the ability to remain calm under pressure. Familiarity with hotel management software is advantageous. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!