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Guest Services Agent

Job

FRENCH LICK RESORT

Bardstown, KY (In Person)

Full-Time

Posted 3 weeks ago (Updated 1 day ago) • Actively hiring

Expires 7/23/2026

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Job Description

Now hiring for guest service agent- 2nd shift. You must love interacting with people and work well without constant supervision. Guest service is our number one priority!
Job duties:
Greet guests warmly and efficiently during check-in and check-out Complete guest registrations, secure payments, and verify or adjust billing as needed Confirm guest information, room rates, and room selections Create and code electronic room keys Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction Deliver high standards of service to consistently exceed guest expectations Anticipate guest needs and provide proactive service Implement creative solutions while following brand standards Maintain strong knowledge of hotel offerings, including: Build strong, professional relationships with guests, clients, and groups Provide local area recommendations and information
Source:
Hospitality Online