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Front Desk Agent

Job

Embassy Suites by Hilton Bowling Green, KY

Bowling Green, KY (In Person)

$29,120 Salary, Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 7/19/2026

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Job Description

Front Desk Agent 556 Hub Boulevard, Bowling Green, KY 42103 $13
  • $15 an hour
  • Full-time $13
  • $15 an hour
  • Full-time Overview We are seeking a friendly, professional Front Desk Agent to join our hospitality team.
In this vital role, you will serve as the first point of contact for guests, ensuring a welcoming experience and providing exceptional guest services. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple tasks efficiently.
Shift availability:
7am-3pm, 1pm-9pm, 3pm-11pm (7 days a week flexibility, including holidays) Responsibilities Greet guests warmly and direct them appropriately, ensuring a positive first impression Manage multi-line phone systems with proper phone etiquette, handling reservations, inquiries, and guest requests Handle front desk operations including check-ins, check-outs using hotel management software Assist guests with their needs, including room assignments and local information Handle guest complaints or concerns promptly to ensure guest satisfaction Maintain accurate records of guest information and billing details Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards Perform night audit procedures when required to reconcile daily transactions and prepare reports Skills Proven customer service experience with excellent communication abilities Familiarity with front desk procedures, multi-line phone systems, Microsoft Office Ability to handle stressful situations calmly and professionally Experience with hotel management software and reservation systems a plus! Multilingual abilities to converse with diverse guests a plus! Professional appearance and demeanor aligned with hospitality standards This position offers an engaging opportunity for individuals passionate about hospitality to deliver memorable guest experiences while advancing their careers in the hotel industry.
Pay:
$13.00
  • $15.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person