Front Desk / Call Center Team Member

Job description

Job Description:

Front Desk Agent Duties:

• Greet and welcome guests in a friendly and professional manner
• Register guests and assign rooms, ensuring all required information is obtained
• Answer phone calls, take reservations, and provide information about hotel services and amenities
• Check guests in and out, process payments, and provide receipts
• Handle guest complaints or concerns, escalating to management when necessary
• Maintain a clean and organized front desk area
• Assist with administrative tasks such as filing, faxing, and photocopying
• Coordinate with other hotel departments to ensure guest satisfaction
• Assist with event planning and coordination as needed

Skills:

• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills, both verbal and written
• Proficient in using computer systems for data entry, reservation management, and email correspondence
• Attention to detail for accurate proofreading of documents
• Ability to multitask and prioritize tasks in a fast-paced environment
• Knowledge of QuickBooks or similar accounting software is a plus
• Experience in project coordination or event planning is beneficial This position requires flexibility in working hours, including evenings, weekends, and holidays.

The successful candidate must have a professional appearance and be able to handle stressful situations with patience and professionalism. If you are looking for an opportunity to join a dynamic team in the hospitality industry, please submit your resume along with a cover letter detailing your relevant experience.

Note:

Only candidates selected for an interview will be contacted.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Relocate:

Bowling Green, KY 42103: Relocate before starting work (Required)

Work Location:

In person