Front Desk Associate

Derby City Hospitality is a fast paced, family-owned hotel development and management company with a growing portfolio of limited service hotels across Kentucky! We are now accepting applications for Front Desk Associate for our SpringHill Suites by Marriott in Frankfort, KY. We are actively seeking for all shifts. This position is available in both part-time and full-time: 7am

• 3pm (1st shift) 3pm
• 11pm (2nd shift) 11pm
• 7am (3rd shift / night audit) As a front desk associate, and the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all of our guests.

Duties and responsibilities The responsibilities as a front desk associate, include: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, restaurant information, and guest concerns. Greets and completes established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested. Facilitates guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor always. Processes all guest mail and messages, receives, sorts, notifies and distributes to guests to ensure the information is received by the guests in the most timely and accurate method possible. Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales. Aids other employees and departments to contribute to the best overall performance of the department and the hotel. Performs other duties as assigned, requested or deemed necessary by management.

Qualifications:

High school diploma or equivalent required Experience in a hotel or related field preferred Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace including anticipating, identifying, preventing and solving problems as necessary. Must be effective at listening, understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information, data and basic arithmetic functions, including the ability to perform numerical operations using basic counting (i.e., adding, subtracting, multiplying and dividing). Ability to read, comprehend and write simple instructions and/or short correspondence and memos. Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique and unfamiliar situations.

Job Types:

Full-time, Part-time Pay:

$13.00 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person