Hotel Front Desk Clerk

Job Overview Join our vibrant hospitality team as a Hotel Front Desk Clerk, where you'll be the welcoming face and first point of contact for our guests. This dynamic role combines exceptional customer service with efficient hotel management, ensuring every guest experiences a seamless and memorable stay. Your energetic attitude and attention to detail will help create a warm, inviting atmosphere that keeps guests returning time and again. Whether managing guest check-ins, handling inquiries, or coordinating with other departments, your proactive approach will be essential to our success. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel services and local attractions. Handle guest requests, resolve issues swiftly, and ensure guest satisfaction through excellent customer service. Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software. Conduct night audits to reconcile daily transactions, prepare reports, and ensure financial accuracy. Coordinate with housekeeping and maintenance teams to address guest needs and maintain room readiness. Uphold professional phone etiquette and ensure all interactions reflect the hotel's hospitality standards. Requirements Proven experience in hotel management or front desk operations within a resort or hospitality environment. Strong customer service skills with the ability to handle diverse guest needs in a friendly, professional manner. Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively. Knowledge of hospitality management systems and hotel management software is preferred. Excellent communication skills, including phone etiquette and the ability to manage multi-line phone systems confidently. Experience with night audit procedures, guest relations, and front desk operations is a plus. Ability to work flexible hours, including nights, weekends, and holidays as needed to support 24/7 hotel operations. Embark on a rewarding career where your enthusiasm for hospitality makes every guest feel valued! We are committed to fostering an inclusive environment that celebrates diversity and encourages professional growth in the vibrant world of hotel management. Please apply in person Days Inn Southeast 5575 Athens Boonesboro Rd Lexington, Ky 40509 Exit 104 near

Jacobson Park/ New Soccer Stadium Pay:

$10.00 - $15.00 per hour

Benefits:

Employee discount

Work Location:

In person