Overnight Front Desk Associate

Greet, register, and assign rooms to guests of hotels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Keep records of room availability and guests' accounts, manually or using computers. Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Plan, schedule or supervise the work of other employees. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's. Assists in training of new associates and maintains constant training of agents as cashiers. Ensures all members of the staff are completely familiar with all hotel emergency procedures. Works with desk agents to balance at end of shift and ensures completion of shift checklist. This is a multitask positions Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines

Job Type:

Full-time Pay:

From $13.00 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person