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Front Desk Agent
Job
Holiday Inn Hammond, LA
Hammond, LA (In Person)
$24,440 Salary, Part-Time
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Job Description
Holiday Inn Hammond has an opening for a Front Desk Agent. Shifts currently available are the morning shift (7:00am-3:00pm) and evening shift (3:00pm-11:00pm). Front Desk is often the first point of contact and first impression for our guests, so we're looking for a cheerful, friendly, and professional person to join our team. Duties of Front Desk Agents include, but are not limited to: Welcome guests in a friendly, prompt, and professional manner Check guests in, issue room keys, provide information on hotel services Ensure proper identification is taken from guests at check in Answer phones in a prompt and courteous manner Upsell rooms where possible to maximize hotel revenue Accurately process all cash and credit card transactions using established procedures Take action to solve guest problems / complaints using appropriate service recovery guidelines May routinely book reservations for individuals and / or groups requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes Could be asked to work other / additional shifts as needed based on staffing levels and business needs. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Candidates may attach a resume, or fill out an application at our Front Desk. Please be sure to include any prior hotel or other relevant experience. (No phone calls please). Starting Pay $11.50 per hour; Opportunity for Merit Based Increase to $12.00 per hour after 90 days. We are a drug-free work place.