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Hotel Front Desk Clerk
Job
Contempra INN
Kenner, LA (In Person)
$31,200 Salary, Full-Time
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Job Description
Company Overview Contempra Inn is a welcoming, smoke-free independent hotel situated in the heart of Kenner, conveniently located near the New Orleans International Airport. Since 1984, we have been dedicated to providing comfortable accommodations and exceptional guest service in a vibrant, friendly environment. Our hotel offers modern amenities and a prime location close to shopping, entertainment, and cultural attractions. Job Overview We are seeking an energetic and detail-oriented Hotel Front Desk Clerk to join our dynamic team. In this pivotal role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while delivering outstanding customer service. Your enthusiasm and hospitality expertise will help create memorable stays for our guests, fostering guest relations and promoting a welcoming atmosphere at all times. Duties Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage guest reservations, cancellations, and modifications with accuracy and efficiency Handle guest inquiries via phone and in person using multi-line phone systems and excellent phone etiquette Provide information about hotel amenities, local attractions, and transportation options to enhance guest experiences Maintain accurate records of guest stays, payments, and special requests while ensuring confidentiality Address guest concerns promptly and professionally to resolve issues effectively Keep the lobby area clean and inviting Qualifications Proven experience in hospitality management or hotel front desk operations Strong customer service skills with the ability to handle diverse guest needs with professionalism Multilingual or bilingual abilities are highly desirable to assist a diverse clientele Knowledge of hotel management software and multi-line phone systems is preferred Excellent communication skills with a focus on clear, courteous interactions Ability to work flexible hours, including nights and weekends as needed Previous hotel experience or resort environment exposure is advantageous Join us at Contempra Inn where your hospitality talents will shine! We are committed to creating an inclusive environment that values energetic team players dedicated to guest satisfaction. This paid position offers an exciting opportunity to grow within the hospitality industry while making a positive impact on every guest's stay.