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Front Desk Agent, Marriott Lakeway, Metairie LA
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New Orleans Marriott Metairie at Lakeway
Metairie, LA (In Person)
$32,240 Salary, Full-Time
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Job Description
Overview Join our dynamic hospitality team as a Front Desk Agent. In this vibrant role, you will be the welcoming face of our hotel, ensuring every guest receives exceptional service from check-in to check-out. Your energetic and positive attitude will set the tone for an unforgettable guest experience, fostering a warm and inviting atmosphere. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively resort environment. If you thrive in fast-paced settings and enjoy connecting with people from around the world, this is your chance to shine! Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Manage multi-line phone systems with excellent phone etiquette, handling inquiries efficiently and courteously. Assist guests with reservations, cancellations, and modifications using hotel management software. Handle guest requests promptly, including room changes, concierge services, and local recommendations. Maintain accurate records of guest information, billing details, and special requests to ensure seamless guest relations. Conduct night audits when scheduled, verifying daily transactions and balancing accounts to support smooth hotel operations. Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas meet high standards of cleanliness and comfort. Requirements Proven experience in hospitality management or front desk operations within a hotel or resort setting. Bilingual or multilingual abilities are highly desirable to serve our diverse guest base effectively. Strong customer service skills with a passion for creating memorable guest experiences. Knowledge of hotel management systems and multi-line phone systems is preferred. Excellent communication skills, including phone etiquette and guest relations expertise. Ability to work flexible hours, including nights, weekends, and holidays as needed for night audit shifts. Previous hotel experience with a focus on guest services and hospitality management is highly valued. Embark on a rewarding career where your enthusiasm makes every guest feel at home! We're committed to supporting your growth in hospitality while providing a lively work environment filled with opportunities to connect with people from all walks of life.