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Hotel Front Desk Clerk
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Concord's Colonial Inn
Concord, MA (In Person)
$41,600 Salary, Full-Time
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Job Description
Front Desk Clerk (Guest Experience Specialist) Concord, MA | Historic Boutique Inn | Join a Standout Team Make History. Deliver Hospitality. Stand Out. Not all front desk jobs are the same—and this isn't one of them. At Concord's Colonial Inn, you're not just checking guests in… You're welcoming them into a place where history lives, stories matter, and service is personal. If you thrive in a fast-paced environment, love connecting with people, and take pride in creating memorable experiences—this is your moment. What You'll Do (and Own) Create exceptional first impressions—every guest, every time Own the check-in/check-out experience with confidence and warmth Manage reservations, room assignments, and special requests Be the go-to expert on the Inn, Concord, and local experiences Turn problems into positive outcomes with professionalism and speed Collaborate with housekeeping & restaurant teams to deliver seamless stays Keep the front desk sharp, organized, and guest-ready at all times What Sets You Apart You're naturally outgoing and genuinely enjoy people You stay calm, focused, and positive under pressure You communicate clearly and confidently You notice the little things that elevate a guest's stay You don't wait to be told—you take initiative What You Bring Hospitality, hotel, or customer service experience (preferred, not required) Strong multitasking and problem-solving skills Comfort with computers/reservation systems Flexible availability (weekends, evenings, holidays) A professional presence and team-first mindset Why You'll Love It Here Work in one of the most unique and historic inns in New England Competitive pay + employee dining & lodging discounts Fast-paced, engaging environment—no boring shifts Opportunities to grow within hospitality and leadership Be part of a team that actually cares about guest experience Ready to Stand Out? If you're looking for more than "just a job" and want to be part of something memorable—we want to meet you. Apply today and bring your energy to the front desk.