Guest Experience Associate Front Desk

The Whitlock | $20/hr | Full-Time & Part-Time The Whitlock is redefining what it means to stay somewhere — and our Guest Experience team makes that real, one interaction at a time. We're hiring friendly, resourceful people for our front desk at The Whitlock. You won't just check guests in. You'll be their first impression of the The Whitlock experience — someone who helps them unlock, unwind, and start their story in the Berkshires. What You'll Do Welcome guests with warmth from the moment they arrive, setting the tone for their entire stay Manage check-in and check-out efficiently using our digital-first systems, including StayNTouch PMS and Akia guest messaging Respond promptly to guest inquiries, requests, and concerns — in person, via phone, and through digital channels — with a calm, solutions-first approach Process reservations, cancellations, and room assignments accurately and in a timely manner Coordinate with Housekeeping to track room readiness, manage early arrivals, late checkouts, and special requests Serve as the on-property point of contact for guest issues, escalating to the Innkeeper when needed Maintain a working knowledge of both properties and the surrounding area — share local recommendations and act as a go-to Innsider guide for guests Support daily front desk operations including end-of-day reporting, cash handling, and shift handoffs Help uphold a welcoming, organized lobby environment that reflects the Revival Hotels What We're Looking For Some front desk, hospitality, or customer service experience preferred Confident communicator who genuinely enjoys helping people Comfortable with technology and adaptable in a fast-moving environment Ability to stay composed and solutions-focused when things get busy What You Get $20/hour Flexible scheduling — shifts vary A fun, passionate team culture at a boutique brand built for today's traveler Opportunity to grow within a company that values creativity and authenticity Ready to help guests start their story? — we'd love to meet you.

Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Vision insurance

Work Location:

In person