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Front Desk Agent/Concierge PM Shift
Job
Beacon Suites Hotel
Somerville, MA (In Person)
$42,640 Salary, Full-Time
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Job Description
Job Overview PM shifts available We are seeking an energetic and dedicated Front Desk Agent/Concierge to be the welcoming face of our hospitality team. In this dynamic role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from check-in to departure. Your enthusiasm, professionalism, and attention to detail will create a warm and inviting environment that encourages guest satisfaction and loyalty. This paid position offers an exciting opportunity to develop your hospitality skills while contributing to a memorable guest experience. Duties Greet guests with a friendly, professional attitude, and assist with check-in and check-out procedures efficiently Manage guest inquiries via phone, email, and in person, providing accurate information about hotel amenities, local attractions, and services Coordinate reservations, cancellations, and special requests to ensure guest needs are met promptly Handle guest complaints or concerns with empathy and resolve issues swiftly to maintain high satisfaction levels Maintain the front desk area's cleanliness and organization while adhering to hotel policies and procedures Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations and guest comfort Use multilingual skills to assist diverse guests and enhance their overall experience in our resort environment Qualifications Previous hotel or hospitality experience is highly preferred, especially in front desk or concierge roles Bilingual or multilingual abilities to communicate effectively with international guests Strong customer service skills with a positive attitude and a proactive approach Excellent time management skills to handle multiple tasks efficiently during busy periods Knowledge of phone etiquette and professional communication standards Experience in restaurant or guest services roles is a plus, demonstrating hospitality expertise Ability to work flexible hours including evenings, weekends, and holidays as needed Join us as a Front Desk Agent/Concierge where your enthusiasm for hospitality will shine! Bring your passion for guest relations, your organizational talents, and your multilingual abilities to create memorable experiences that keep guests coming back. This is more than just a job — it's an opportunity to grow within a vibrant team dedicated to excellence in service.