Front Desk Associate

Front Desk Associate Holiday Inn Express Springfield, MA Job Details Part-time | Full-time From $18 an hour 7 hours ago Benefits Paid time off Employee discount Qualifications Computer operation Customer communication Customer service Filing Math Attention to detail Receptionist experience within hospitality industry Cross-functional collaboration Customer service problem-solving Quality data entry Customer data entry Full Job Description Jamsan Hotel Management is seeking a positive, service-oriented, energetic and self-motivated Front Desk Associate to join our fantastic front desk team at the Holiday Inn Express in Springfield-MA. The Front Desk Associate is responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. The Front Desk Associate makes the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area. The Front Desk Associate is also responsible for settling guest accounts upon check-out, resolving guest issues and completing special request. Must have at least one year Hotel Front Desk experience. Opera PMS experience is preferred. They work closely with all hotel departments.

• Empathetically listen to guest inquiries and provide appropriate responses
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security of guest room access.
• Maintain guest history files on all guests
• Accommodate room changes expediently
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Issue safe deposit boxes to guests and ensure security of key
• Monitor, send and distribute guest faxes
• Generate, print and distribute daily and weekly reports
• Resolve discrepancies on the room status report with Housekeeping
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, décor, appointments and locations, room rates, special packages and promotions.

Job Requirements:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Previous customer service experience
• Previous hotel front desk experience is required
• Previous cashiering experience is preferred
• Fluency in a foreign language is preferred
• Previous guest relations training is preferred.

Benefits:

Employee discount Paid time off (Full Time)

Schedule:

8 hour shift Evening shift Weekends needed

Pay:

From $18.00 per hour

Work Location:

In person