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Front Desk Agent
Job
Marriott Fairfield Inn and Suites
Easton, MD (In Person)
$34,320 Salary, Full-Time
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Job Description
Job Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest experiences. The ideal candidate will possess a strong background in hospitality management and customer service, ensuring that every guest feels welcomed and valued. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Duties Greet guests upon arrival with a warm and friendly demeanor, providing excellent customer service throughout their stay. Manage front desk operations, including check-ins and check-outs, ensuring accuracy in guest accounts. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Operate multi-line phone systems to manage incoming calls and provide information as needed. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and room readiness. Assist with reservations and provide recommendations for dining and activities in the area. Requirements Previous experience in hotel management or front desk operations is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests. Familiarity with night audit procedures is a plus. Proficient phone etiquette and experience using multi-line phone systems are essential. Ability to work flexible hours, including nights, weekends, and holidays as needed. A passion for hospitality with a commitment to creating memorable experiences for guests. Join our team as a Front Desk Agent where you will play a crucial role in delivering outstanding service that keeps our guests returning time after time!