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Front Desk Associate
Job
The Inn at Leonardtown, An Ascend Collection
Leonardtown, MD (In Person)
$32,143 Salary, Part-Time
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Job Description
The Front Desk Associate is an hourly non-exempt position reporting directly to the department supervisor. Greets customers immediately with a professional, friendly and sincere welcome, using a positive and articulate speaking voice Demonstrates a commitment to guest service by proactively responding to guest needs and delivering excellent customer service Actively listens to customer requests and responds professionally and appropriately ensures prompt resolution of pricing conflicts, stay inconveniences, etc. Provides welcome packet containing room key, tokens of appreciation, gifts, etc. to guests Responds to e-mail requests in a timely and professional manner 6. Completes all aspect of front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems Retrieves and delivers mail, packages, and facsimiles in a timely manner Assists with preparation and serving of breakfast Responsible for the overall cleaning of hotel front desk and lobby area as assigned Post, balance and reconcile the day's transactions Respond to customer requests and complaints Other duties as assigned