Front Desk Agent

Front Desk Agent Sheraton

BWI - 3.9

Linthicum Heights, MD Job Details Full-time $16 - $18 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Bilingual Foreign language proficiency Record keeping Multilingual Phone communication Night audit Greeting customers Hotel customer satisfaction operations Multi-line phone systems Cross-functional collaboration Communication skills Balancing end-of-day transactions Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Overview Join our dynamic hospitality team as a Front Desk Agent, where your enthusiasm and dedication will create memorable experiences for our guests from the moment they arrive. In this lively role, you will be the first point of contact, delivering exceptional customer service and ensuring smooth operations at the front desk. Your energy and professionalism will set the tone for a welcoming environment, making every guest feel valued and cared for throughout their stay. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant resort or hotel setting. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software. Handle guest inquiries, requests, and complaints with patience and proactive solutions to ensure guest satisfaction. Maintain accurate records of reservations, cancellations, and billing details while adhering to phone etiquette standards. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly. Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy overnight. Assist with guest relations by offering local information, amenities details, and personalized recommendations to enhance their stay. Requirements Proven experience in hotel management or hospitality management roles with a strong background in customer service. Bilingual or multilingual skills are highly desirable to serve diverse guests effectively. Previous hotel experience, particularly at the front desk or in guest services roles, is preferred. Knowledge of night audit procedures and hotel management systems is a plus. Excellent communication skills with strong phone etiquette and the ability to handle multi-line phone systems confidently. Demonstrated ability to manage guest relations with professionalism, patience, and enthusiasm. A positive attitude combined with a passion for hospitality and creating memorable guest experiences. This position is an excellent fit for energetic individuals eager to thrive in a fast-paced hospitality environment while honing their skills in guest services, hotel operations, and resort management. Join us in delivering outstanding service that keeps guests coming back!

Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person