Front Desk Clerk/Night Auditor (Part-Time)

Title:

Front Desk Clerk/Night Auditor (Part-Time)

Location:

On Site FLSA:

Non-Exempt Status:

Part-Time Schedule:

2nd & 3rd Shift(3:00pm - 11:00pm OR11:00pm - 7:00am), Weekends and holidays as needed

Pay Range:

$20.00

Reports To:

Front Desk Supervisor, Reservation Manager, Front Office Director.

Job Summary:

The Princess Royale Oceanfront Resort is seeking a part-time Front Desk Clerk/Night Auditor immediately. We are seeking a detail-oriented individual that loves to "crunch numbers" in between assisting guests and overseeing overnight operations. They will be responsible for all end-of-day (EOD) accounting functions, assisting guests, and communicating with other departments to ensure smooth operations during non-peak hours. The ideal applicant should be capable of working autonomously with no one to assist them with basic hotel functions and possess a strong background in hospitality management, customer service and basic bookkeeping.

Responsibilities:

• Greet incoming guests with a friendly, sincere smile and positive, clear speaking voice
• Assist guests with check in/check outs through input and retrieving of guest information using Property Management System (PMS)
• Answer all incoming calls with a clear, friendly and professional tone using standard hotel greetings. Properly route department calls.
• Handle cash, make change, and balance an assigned cash drawer. Accept and record credit cards, gift certificates, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts.
• Inform guests about directions, parking information and any other information required for the successful check-in process.
• Answer guest inquiries, questions, and concerns regarding the resort, amenities, and local area, providing assistance or redirecting internally as needed
• Clear all guest service calls with proper department, contacting guest upon completion to ensure their satisfaction.
• Field guest complaints, conducting thorough research to develop the most effective solution and resolve complications.
• Keep front and back office areas clean Perform nightly audits of financial transactions and ensure accuracy in reporting.
• Process end-of-day activities including deposits, adjustments, no show reservations, auditing, and reporting.
• Prepare and distribute daily reports to management and accounting staff.
• Manage all front desk activities, including greeting incoming guests, handling check in/check outs, responding and tactfully responding to guest inquiries and complaints.
• Handle various forms of payment including cash credit cards, gift certificates, and others, performing accurate, moderately complex arithmetic functions and maintaining a balanced cash drawer.
• Coordinate with security department to ensure overnight safety of all guests.
• Ensure all incoming calls are answered promptly and in a courteous manner.
• Communicates guest needs with applicable departments.
• Uphold resort standards of professionalism and guest satisfaction.
• Other duties and responsibilities as assigned by management.

Other Duties:

This job description is not designed to be an exhaustive list of duties, responsibilities, and activities required of the candidate for this position. Required duties, responsibilities, and activities may change at any time with or without notice.

Education/Skills:

• Experience as a front desk clerk, night auditor, or MOD
• Proficiency in end-of-day hotel audit procedures and reporting.
• Knowledge of the local area (Ocean City, Berlin, Fenwick Island, etc.).
• Ability to work evening and overnight shifts.
• Able to exude strong customer service skills in-person and over-the-phone.
• Proficiency in basic bookkeeping, financial accounting practices, and arithmetic functions.
• Strong written and verbal communication skills.
• Ability to stand for long periods of time.
• Capable of working independently with minimal supervision.

Work Environment:

• Predominantly indoors, with long periods of standing and at times walking and lifting of items up to 20 lbs.
• Evening and Overnight shifts
• 8 hour shifts
• Weekends and holidays as needed
• Frequent use of computers and telephones
• Customer facing Equal Opportunity & Americans with Disabilities Act (ADA)

Statements:

The Princess Royale Oceanfront Resort is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Consistent with the Americans with Disabilities Act (ADA), it is policy to provide reasonable accommodation when requested by a qualified applicant, candidate, or employee with a disability, unless such accommodation would cause an undue hardship.

Pay:

$20.00 per hour

Benefits:

Food provided

Work Location:

In person