Hotel Front Desk Agent

Hotel Front Desk Agent Sheraton Baltimore North - 3.9 Towson, MD Job Details $16 an hour 3 hours ago Qualifications Hotel and accommodations payment processing Phone communication Greeting customers Client inquiry handling Answering guest questions High school diploma or GED Hotel room assignment management Financial record maintenance Organizational skills Property management systems (PMS) Productivity software Hospitality online booking platforms Hotel and accommodations guest complaints handling Bookkeeping Communication skills Entry level Time management Client interaction via phone calls Full Job Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Compensation:

$16 per hour

Responsibilities:

Mitigate customer complaints as needed Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Connect with the housekeeping department to ensure guest accommodations are ready Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

1+ year of hotel industry experience or related job preferred Comfortable taking telephone calls and mitigating stressful situations Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills High school graduate, GED recipient, or equivalent Working knowledge of Microsoft Office and reservation management systems About Company The newly renovated Sheraton Baltimore North Hotel sits in the heart of Towson's bustling business district, offering unmatched convenience to nearby corporate offices, universities, medical centers, and popular destinations such as Baltimore's Inner Harbor. Following a comprehensive and modern renovation, the hotel now features 282 fully renovated guest rooms designed with comfort and functionality in mind.