Front Desk Reservationist

Job Title:

Front Desk Clerk Reports To:

Operations Manager FLSA Status:

Non-Exempt Job Overview We are seeking a reliable and customer-focused Front Desk Clerk / Guest Services Associate to join our team in Wells, Maine. This role is ideal for someone with hotel front desk experience , strong communication skills, and a passion for delivering exceptional guest service. As the first point of contact for guests and unit owners, you will play a key role in hotel operations, reservations, guest check-in/check-out, and reservations . Our front desk operates daily , and this position is essential to maintaining a smooth and professional guest experience. Key Responsibilities Provide excellent customer service to hotel guests and unit owners Handle guest check-in and check-out procedures efficiently Manage hotel reservations, payments, and billing inquiries Answer and direct incoming phone calls professionally Process cash, credit card transactions, and daily balancing Maintain accurate guest records and reservation systems Communicate effectively with housekeeping, maintenance, and management Monitor and update room status and availability Assist with guest requests, issues, and emergency situations Follow all hotel policies, procedures, and front desk SOPs Keep the front desk area clean, organized, and fully stocked Track guest-loaned items (keys, equipment, etc.) Assist with inventory and supply management Qualifications 1-3 years of hotel front desk or hospitality experience preferred Strong customer service and guest relations skills Excellent communication and phone etiquette Ability to multitask in a fast-paced environment Basic computer skills (Microsoft Word, Excel, Outlook, reservation systems) Comfortable handling cash and financial transactions Professional, reliable, and detail-oriented Schedule 24-40 hours per week (year-round position) This position is primarily second shift Typical shifts: 12:00 PM - 8:00 PM 2:00 PM - 10:00 PM Weekends and holidays required Physical Requirements Ability to stand, walk, and sit for extended periods Ability to lift up to 20 lbs occasionally Comfortable working in a moderate noise environment Why Join Our Team? Stable, year-round employment Supportive team environment Opportunity to grow within the hospitality industry Work in a beautiful coastal location in Wells, Maine How to Apply Apply today to join our team!

Job Types:

Full-time, Part-time Pay:

$17.00 - $19.00 per hour

Work Location:

In person