Front Desk Attendant

Front Desk Attendant Holiday Inn Express & Suites Ann Arbor West - 3.3 Ann Arbor, MI Job Details Part-time $14 - $15 an hour 13 hours ago Benefits Employee discount Flexible schedule Qualifications Record keeping Guest relations Upselling Organizational skills Receptionist experience within hospitality industry Full Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include but are not limited to registering guests, managing reservations, and providing information about the hotel. Ultimately, you will help create a pleasant and memorable stay for our guests. If you have a knack for customer service and are interested in the hotel industry, we'd like to meet you. Responsibilities Perform all check-in and check-out Manage reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to guest complaints in a timely and professional manner Upsell additional facilities and services, when appropriate Maintain accurate records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations Understanding of how travel planning websites operate, like Booking and TripAdvisor Excellent communication and organizational skills

Job Type:

Part-time Pay:

$14.00 - $15.00 per hour

Benefits:

Employee discount Flexible schedule Ability to

Commute:

Ann Arbor, MI 48103 (Required) Ability to

Relocate:

Ann Arbor, MI 48103: Relocate before starting work (Required)

Work Location:

In person