Front Desk Associate

Job Summary Join our dynamic hospitality team as a Front Desk Associate, where you will be the welcoming face of our hotel. Your energetic and friendly demeanor will create memorable guest experiences from the moment they arrive. You will manage guest check-ins and check-outs, handle inquiries with professionalism, and ensure smooth operations at the front desk. This role offers an exciting opportunity to showcase your hospitality management skills, provide exceptional customer service, and contribute to a positive guest environment. Bilingual or multilingual abilities are highly valued to serve our diverse clientele effectively. Duties Greet guests warmly upon arrival, providing a positive first impression of the property Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently Check guests in and out accurately using hotel management software, ensuring all details are correct Handle guest requests, complaints, and inquiries promptly to maintain high satisfaction levels Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly Assist with night audit procedures, balancing accounts and preparing reports for overnight operations Maintain a professional appearance and uphold hospitality standards at all times Skills Strong customer service skills with the ability to handle diverse guest needs confidently Multilingual or bilingual capabilities to enhance guest relations and communication Knowledge of hospitality management systems and front desk software tools Excellent communication skills, including phone etiquette and multi-line phone system proficiency Familiarity with guest services, hotel operations, and hospitality best practices Experience with the FOSSE system is a plus, but not required This role is paid and offers an engaging environment where your enthusiasm for hospitality can shine. If you thrive in lively settings and enjoy creating welcoming atmospheres for guests from around the world, we invite you to apply!

Pay:

From $14.00 per hour

Benefits:

Employee discount

Work Location:

In person