Front Desk Agent

Front Desk Agent Residence Inn Clinton Township, MI Job Details Full-time $15 - $16 an hour 1 day ago Benefits Health insurance Paid time off Employee discount Qualifications Proactive hotel and accommodations guest assistance Guest relations Working with individuals with disabilities Financial transaction processing Greeting customers Cross-functional collaboration Hotel guest account management Venue guest services Balancing end-of-day transactions Entry level Cross-functional communication Customer complaint resolution Full Job Description

WEEKENDS ARE REQUIRED FRIDAY-SUNDAY AND WILL BE ROTATED AT HOTELS DISCRETION

We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. The Front Desk Agent will assist guests with inquiries, problems and complaints. The Front Desk Agent will be responsible for receiving guests' payments and for balancing cash at end of shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers. Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on daily checklist.

Pay:

$15.00 - $16.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person