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Night Auditor/Front Desk Clerk
Job
Tru by Hilton
Gaylord, MI (In Person)
$31,200 Salary, Part-Time
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Job Description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the hotel management system
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and ensure confidentiality of information
- Handle cash transactions and maintain a balanced cash drawer
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks such as filing, data entry, and photocopying
- Run night audit
Skills:
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and guest services
- Familiarity with hotel management systems (e.g., Opera, Fidelio)
- Strong hospitality and customer service skills
- Ability to handle difficult situations with patience and professionalism
- Proficient in using phone systems and other office equipment
- Strong problem-solving and organizational skills
- Ability to multitask and prioritize tasks effectively
- Positive attitude and willingness to assist guests