Front Desk Agent

Front Desk Agent Holiday Inn Grand Rapids Downtown - 3.7 Grand Rapids, MI Job Details Part-time | Full-time From $16 an hour 1 hour ago Benefits Free parking Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Career development plan Vision insurance 401(k) matching Employee discount Referral program Food provided Paid sick time Qualifications Guest relations Upselling High school diploma or GED Venue customer assistance Organizational skills Front desk Venue guest services Full Job Description Our Guest Service Representatives serve as our guests' first point of contact and manages all aspects of their stay. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you! Ultimately, you will help create a memorable stay for our guests. This is a part or full time position with various hours between 1st & 2nd shift. Weekend availability is required, holiday availability is required.

Perks & Benefits:

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. Our Full Time benefits package covers:

Physical & Mental Wellness:

Comprehensive benefits package including medical, dental, vision and flex plans Paid time off, holiday pay, and

Sick Pay Financial & Occupational Wellness:

Competitive Compensation with incentives Associate referral program Brand and company training classes for career growth and development 401K Savings Plan with matching funds Tuition reimbursement

Personal Wellness:

Shift Meals Food & Beverage discounts Exclusive hotel rate discounts Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform guests about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to guests' complaints in a timely and professional manner Work with our housekeeping team to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP guests and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Communicate with guests via email and guest messaging system - before, during, and after their stay Maintain accurate records of guest requests, work orders, and issues Experience/Skills Preferred 1+ years of experience as a Hotel Guest Service Representative, Receptionist or in a similar role Experience with hotel reservations software, specifically HotelKey Familiarity with various hotel systems Understanding of how travel planning websites operate, like Booking and Expedia Customer service attitude Excellent communication and organizational skills

Pay:

From $16.00 per hour

Benefits:

401(k) matching Employee assistance program Employee discount Food provided Free parking Referral program Application Question(s): We are an industry that works on the weekends and holidays. Are you available to regularly work weekends and fairly scheduled holidays?

Education:

High school or equivalent (Preferred)

Experience:

Hotel Front Desk:

1 year (Required)

Work Location:

In person