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2nd shift Front Desk
Job
Sleep Inn & Suites
Kalamazoo, MI (In Person)
$28,275 Salary, Full-Time
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Job Description
Overview Join our dynamic team as a 2nd Shift Front Desk Associate and become the welcoming face of our hospitality operation! This lively role is perfect for energetic individuals who thrive in a guest-focused environment. You'll be the first point of contact for visitors and guests, ensuring a seamless check-in experience while maintaining exceptional customer service standards. If you're passionate about hospitality management, bilingual communication, and creating memorable guest experiences, this opportunity is your next exciting step! Your dedication will help foster a warm, professional atmosphere that keeps guests coming back. Responsibilities Greet guests warmly and efficiently check them in and out using hotel management software. Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately. Handle guest inquiries, requests, and complaints with enthusiasm and resolve issues promptly to ensure guest satisfaction. Maintain accurate records through night audit procedures, balancing accounts and preparing reports for management review. Assist with guest services such as concierge duties, providing local information, transportation arrangements, and special accommodations. Ensure the front desk area remains organized, welcoming, and aligned with hotel standards of cleanliness and presentation. Collaborate with housekeeping and maintenance teams to address guest needs swiftly and effectively. Requirements Proven experience in hospitality management or hotel front desk operations. Bilingual skills are highly preferred to serve a diverse guest population effectively. Strong customer service skills with a friendly, energetic attitude. Familiarity with hotel management software and multi-line phone systems. Knowledge of night audit procedures, guest relations, and resort operations is advantageous. Excellent phone etiquette and communication skills to handle inquiries professionally. Previous hotel experience or background in hospitality management is highly desirable. Embark on a rewarding career where your enthusiasm for hospitality makes every guest's stay exceptional! We're committed to supporting your growth in a vibrant environment that values your contributions every shift.