Hotel Front Desk Attendant

Front Desk Agent - Holiday Inn Kalamazoo West $14.50-$15.00/hr |

Shifts:

7am-3pm, 3pm-11pm, 11pm-7am Holiday Inn & Suites Kalamazoo West is seeking reliable, service-driven individuals to join our Front Desk team. We are urgently hiring for evening and overnight shifts , and are looking for candidates with strong availability and a commitment to consistency. If you're tech-savvy, eager to learn, and take pride in being dependable, we'd love to connect. What You'll Do Every day brings something new, but your core responsibilities include: Welcoming guests with a warm, professional demeanor Handling reservations, check-ins, and check-outs efficiently Processing payments and ensuring accurate billing Assisting guests with questions, concerns, and local recommendations Anticipating guest needs and resolving issues proactively Serving as a primary point of contact for guest support and information What We're Looking For Strong communication and customer service skills Professional, approachable, and team-oriented attitude Ability to problem-solve and remain calm under pressure Comfortable with computers, basic math, and multitasking High level of reliability, punctuality, and accountability Ability to work independently during evening and overnight shifts Previous hotel or hospitality experience preferred (not required) Knowledge of Kalamazoo and surrounding areas is a plus Requirements High school diploma or equivalent Ability to stand for the majority of the shift Ability to pass a background check Valid driver's license and reliable transportation Familiarity with Google Workspace Open or near-open availability strongly preferred Must be able to work evenings, overnights, weekends, and holidays Consistent attendance and punctuality are essential for this role Pay & Benefits Hourly rate: $14.50-$15.00 (based on experience) Full-time employees (36+ hours/week) after 90 days are eligible for: Dental & Vision Insurance Short-Term Disability Life Insurance Accident & Hospital Indemnity Insurance 1 week of Paid Time Off per year All employees receive: Employee Referral Program Employee Assistance Program IHG Employee Discount Program (hotel room discounts) Opportunities for training, growth, and development Who We Are At Holiday Inn & Suites Kalamazoo West, we pride ourselves on teamwork, reliability, and creating a supportive, positive work environment. We are committed to delivering excellent guest experiences while maintaining a culture where employees feel valued and supported. We are an Equal Opportunity Employer and welcome applicants of all backgrounds and identities. Apply Today If you're dependable, motivated, and ready to join a team that values consistency and teamwork, we encourage you to apply. We look forward to speaking with you!

Job Types:

Full-time, Part-time Pay:

$14.50 - $15.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Free parking Life insurance Paid jury duty Paid time off Referral program Vision insurance

Education:

High school or equivalent (Required)

Experience:

Hotel:

2 years (Preferred) Front desk: 2 years (Preferred) Ability to

Commute:

Kalamazoo, MI 49009 (Required)

Work Location:

In person