Night Audit | Radisson Plaza Hotel | Full Time

Job Description A Look Into Working in the Front Office This role is responsible for ensuring seamless overnight or end-of-day hotel operations, including reporting, guest services, and cross-departmental coordination. The ideal candidate is self-motivated, detail-oriented especially with numbers, and committed to delivering exceptional guest experiences while upholding Radisson and GHG standards. Pay rate is based on experience, with performance-based raises and monthly bonus incentives. What You'll Be Doing Reconcile and close hotel business day operations Balance and verify paperwork from front office, retail outlets, and restaurants Prepare accurate reports for the next business day Respond to guest inquiries and concerns in person, via phone, and email Address billing discrepancies and disputes confidently and professional Offer personalized recommendations and information about hotel services, local attractions, and events Upsell hotel products and services to enhance guest experience Create positive, memorable guest interactions and resolve complaints with empathy and within policy Work independently during minimal-staff shifts with sound judgment and discretion Adapt quickly between tasks and responsibilities across departments Communicate effectively with Finance, Leadership, and other departments regarding notes, discrepancies, and operational issues Understand and support team and organizational goals Execute daily shift processes in line with established SOPs Stay current with evolving procedures and operational updates Maintain knowledge of front office systems and operational platforms Represent and uphold Radisson and GHG brand standards at all times Perform other responsibilities as assigned or deemed necessary by management What You Need for this Position Previous Night Audit experience preferred but not required Numbers oriented preferred, but not required Able to work weekends and Holidays; schedule based off of hotel needs Driven by purpose, mission, values, and has sense of integrity Able to work closely with staff through strong communication and verbal skills Positivity and flexibility in an ever changing environment Able to be coached Organized, able to multitask and balance many projects at once Able to problem solve on the spot and make prompt but thoughtful decisions Posses efficient typing skills Able to stand for long periods of time, up to 8 hours or more Able to stoop and bend Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks Experience with Opera or a Rooms Management system is a plus, but not required What's in it for You Medical/Dental/Vision (Full-Time option) 401K with 100% match up to 3% (Full-Time option) Parental Leave Program (Full-Time Option) Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc. Shift meal provided per day 10% Discount on GHG outlets Discounted hotel rates at Choice Hotels Worldwide Top Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience You will grow your skills and experience in an environment that encourages growth and development