Front Desk Agent

Front Desk Agent Livonia, MI Job Details Part-time From $16 an hour 23 hours ago Benefits Health insurance Paid time off Employee discount Qualifications Bilingual Record keeping Multilingual Phone communication Night audit Greeting customers Attention to detail Problem-solving Hotel customer satisfaction operations Multi-line phone systems Communication skills Balancing end-of-day transactions Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Job Summary Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face of our hotel, ensuring every guest receives exceptional service from check-in to check-out. Your energetic and professional demeanor will create a positive first impression, setting the tone for an unforgettable guest experience. This role offers an exciting opportunity to showcase your hospitality management skills, assist diverse guests, and contribute to the smooth operation of our resort. Whether managing reservations, handling guest inquiries, or coordinating with other departments, your proactive approach will be vital to our success. Duties Greet guests warmly upon arrival and provide efficient check-in and check-out services. Manage multi-line phone systems with professionalism and courtesy, addressing guest questions and reservations promptly. Handle guest requests and complaints with a positive attitude, ensuring swift resolution to enhance guest satisfaction. Maintain accurate records of guest information, reservations, and billing details using hotel management software. Conduct night audits by reconciling daily transactions, preparing reports, and ensuring financial accuracy. Assist with guest relations by providing local information, amenities details, and personalized recommendations. Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards and resolve any issues swiftly. Skills Proven experience in hospitality management or hotel front desk operations. Bilingual or multilingual abilities to communicate effectively with diverse guests. Strong customer service skills with a friendly and approachable demeanor. Knowledge of hotel management systems and multi-line phone systems. Excellent phone etiquette and communication skills for professional guest interactions. Ability to handle night audit procedures accurately while maintaining attention to detail. Familiarity with resort operations and guest services to provide comprehensive support. Join us in delivering outstanding hospitality experiences! We value energetic individuals who thrive in fast-paced environments, possess a passion for guest relations, and are eager to grow within the hospitality industry. This paid position offers a chance to develop your skills in a vibrant setting while making a meaningful impact on our guests' stay.

Pay:

From $16.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person