Front Desk Agent

Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Duties Greet guests upon arrival and provide a warm welcome. Manage check-in and check-out processes efficiently. Handle guest inquiries and resolve any issues or complaints promptly. Maintain accurate records of guest information and reservations using hotel management software. Process payments and manage billing inquiries. Provide information about hotel services, local attractions, and amenities. Assist with night audit procedures as needed. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Utilize phone systems effectively for communication with guests and staff. Uphold high standards of customer service in all interactions. Experience Previous experience in a hotel or hospitality environment is preferred. Strong background in guest relations and customer service. Familiarity with front desk operations, including night audit procedures, is a plus. Proficiency in using phone systems and hotel management software. Excellent interpersonal skills with the ability to communicate clearly and effectively. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Job Types:

Full-time, Part-time Pay:

From $13.73 per hour

Schedule:

8 hour shift

Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Midland, MI 48640 (Required) Ability to

Relocate:

Midland, MI 48640: Relocate before starting work (Required)

Work Location:

In person