Guest Service Associate

Guest Service Associate Rochester Hills, MI Job Details Full-time $16.00 - $16.50 an hour 23 hours ago Qualifications Retail sales transactions Lifeguard Training Guest relations Financial transaction processing Phone communication Event coordination Greeting customers Public speaking Processing cash transactions Working with children Presentation skills Conflict management Food service Lifeguard Certification Events management Lifeguard experience Entry level Client interaction via phone calls Full Job Description Overview Join our dynamic team as a Guest Service Associate and become the welcoming face of our vibrant resort, entertainment venue, or hospitality environment! In this lively role, you will create memorable experiences for guests by providing exceptional service, managing guest inquiries, and ensuring smooth operations across various activities. Your enthusiasm and dedication will help foster a fun, safe, and engaging atmosphere where every visitor feels valued and cared for. This paid position offers an exciting opportunity to develop your skills in customer service, event coordination, and hospitality while contributing to unforgettable guest experiences. Responsibilities Greet guests warmly upon arrival, offering assistance and information to enhance their experience Manage guest inquiries both in person and via phone or digital channels with professionalism and enthusiasm Assist in coordinating events, activities, or entertainment programs to ensure seamless execution Handle cash transactions accurately during food service or merchandise sales, maintaining proper records Monitor guest safety by applying conflict management techniques and resolving issues promptly and effectively Support lifeguard duties when applicable, ensuring a safe environment around pools or water attractions Engage with children and families through friendly interaction, activities, or guided tours to foster a welcoming environment Deliver engaging public speaking or presentation segments during shows or events to entertain and inform guests Collaborate with team members to uphold high standards of hospitality and guest services across all areas Skills Proven experience in customer service, guest services, or hospitality settings with a positive attitude Strong background in events management and coordinating activities for diverse audiences Excellent conflict management skills to address guest concerns calmly and efficiently Ability to handle cash transactions accurately while maintaining attention to detail Lifeguard experience preferred; certification is a plus for water safety responsibilities Experience working with children in recreational or educational environments is advantageous Comfortable with public speaking and presenting information confidently to groups Knowledge of food service operations and hospitality best practices within resort or theater settings Ability to manage multiple tasks simultaneously in fast-paced environments while maintaining professionalism Embark on a rewarding journey where your energy fuels memorable moments! We're dedicated to supporting your growth through comprehensive training and fostering a vibrant workplace culture. Join us as a Guest Service Associate — where every day offers new opportunities to inspire smiles and create lasting memories!

Pay:

$16.00 - $16.50 per hour

Work Location:

In person