Front Desk Agent

Front Desk Agent Shelby Charter Township, MI Job Details Full-time From $15 an hour 3 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Record keeping Financial transaction processing Multilingual Phone communication Night audit Greeting customers Multi-line phone systems Communication skills Entry level Customer complaint resolution Client interaction via phone calls Hotel management Full Job Description Job Overview We are seeking a friendly and professional Front Desk Agent to join our hospitality team at a premier resort. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a memorable stay. This role requires excellent communication skills, a welcoming demeanor, and the ability to handle multiple tasks efficiently in a fast-paced environment. Experience in hospitality management and hotel operations is preferred, along with multilingual abilities to assist diverse guests. Duties Greet guests upon arrival and check them in efficiently using hotel management systems Manage multi-line phone systems to handle guest inquiries, reservations, and service requests Provide information about hotel amenities, local attractions, and services to enhance guest experience Handle guest check-outs, billing, and payment processing accurately Address guest concerns promptly and professionally to ensure guest satisfaction Maintain accurate records of reservations, cancellations, and special requests Assist with night audit procedures as needed to ensure smooth overnight operations Coordinate with housekeeping and maintenance teams to fulfill guest needs promptly Uphold high standards of phone etiquette and guest relations at all times Requirements Strong customer service skills with a focus on guest satisfaction Excellent communication skills, both verbal and written Ability to handle stressful situations calmly and professionally Professional appearance and friendly demeanor essential for creating a welcoming environment

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person