Front Desk Representative/Night Auditor

Front Desk Representative/Night Auditor Tru by Hilton

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0 Sterling Heights, MI Job Details Part-time $15 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications Guest relations Interpersonal skills Working with individuals with disabilities Phone communication Night audit Basic math Greeting customers Quality assurance Accounting Balancing end-of-day transactions Hotel experience Entry level Client interaction via phone calls Full Job Description Job Summary The Tru by Hilton in Sterling Heights, MI is looking for a Part-Time Night Auditor to join our team who will regularly work 2 shifts per week from 11 PM

• 7 AM and have the ability to work additional shifts on the occasion(s) when they become available (vacations, sickness, job separation, etc.

). We are looking for a candidate that demonstrates excellent customer service skills, a great work ethic, reliability and dependability. Prior hotel desk experience is a plus. Responsibilities and Duties Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Process all guest check-ins and assign rooms. Activate or reissue room keys using electronic key machine. Basic math skills such as selling hotel rooms and determining rates and deposit totals. Count bank at beginning and at the end of shift and ensure that the bank is secure at all times. Balance and drop receipts according to accounting specifications. Report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Understands that these front desk shifts are solo and requires a strong team player that understands the front desk software system, the hotel policies, and guest service skills. Contribute to a safe and inclusive work environment by speaking with guests and co-workers using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Qualifications and Skills 1 year of hotel front desk

• Desired Reliable transportation
• Required Basic Math Ability
• Required Positive work ethic
• works well with a team and communicates with co-workers and management in a respectful and uplifting manor. Understands the meaning of hard work and helping the team reach a common goal.
• Required Flexible schedule
• the schedule is subject to change, specific days off are not guaranteed as the schedule is determined by the hotel needs.

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Required Pay:

$15.00 per hour

Benefits:

Employee discount

Experience:

Hotel:

1 year (Preferred)

Work Location:

In person