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Front Desk Agent
Job
Hampton Inn Grand Rapids South
Wyoming, MI (In Person)
$30,680 Salary, Part-Time
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Job Description
Front Desk Agent Hampton Inn Grand Rapids South - 3.6 Wyoming, MI Job Details Part-time $14.50 - $15.00 an hour 12 hours ago Benefits Employee discount Flexible schedule Qualifications Multilingual Phone communication Night audit Attention to detail Organizational skills Multi-line phone systems Office phone management Full Job Description Job Summary We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Experience in hotel front desk or guest services is preferred. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Maintain accurate records of room availability and reservations. Process payments and manage billing inquiries. Assist with night audit duties as required. Address guest complaints or issues promptly and professionally to ensure satisfaction. Operate multi-line phone systems to manage incoming calls effectively. Collaborate with housekeeping and maintenance teams to ensure guest needs are met. Uphold high standards of hospitality and guest relations at all times. Requirements Previous experience in hotel front desk operations is preferred. Strong customer service skills with a focus on guest satisfaction. Excellent phone etiquette and communication skills. Ability to work flexible hours, including nights and weekends as needed. Multilingual or bilingual capabilities are a plus, enhancing communication with diverse guests. Familiarity with hospitality management software is advantageous. Strong organizational skills with attention to detail in managing reservations and guest requests. Ability to handle multiple tasks simultaneously in a busy environment. Join our team as a Front Desk Agent where your commitment to exceptional service will help create memorable experiences for our guests!