Night Audit/Front Desk

Overview Join our dynamic hospitality team as a Night Audit/Front Desk Associate and become the welcoming face of our hotel during the overnight hours! This energetic role combines guest relations, administrative duties, and hotel management responsibilities to ensure a seamless experience for our guests. If you thrive in a fast-paced environment, possess excellent customer service skills, and have a passion for hospitality, this is your chance to shine! We are committed to providing a paid opportunity that allows you to grow your career in the vibrant world of hotel management and guest services. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately. Conduct nightly audits of guest accounts, ensuring accuracy in billing, reservations, and financial records. Handle guest inquiries, requests, and complaints with enthusiasm and a solutions-oriented approach. Maintain detailed records of all transactions, incidents, and shift reports to ensure smooth operations. Monitor security cameras and perform visual inspections of the property to uphold safety standards. Support front desk operations by managing reservations, cancellations, and special requests with attention to detail. Requirements Proven experience in hotel front desk operations is highly preferred. Knowledge of hotel management systems and multi-line phone systems is preferred. Strong customer service skills with an energetic attitude and a focus on guest satisfaction. Ability to handle night audit procedures accurately while maintaining high levels of attention to detail. Excellent phone etiquette and interpersonal skills to foster guest relations and team collaboration. Previous hotel or resort experience is advantageous but not mandatory; a passion for hospitality is key! Embark on a rewarding journey where your enthusiasm for hospitality makes every guest's stay memorable! We're dedicated to supporting your growth in the vibrant world of hotel management—apply today to become an integral part of our team! Must be willing to work weekends.

Pay:

$14.50 - $18.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person