Front Desk Agent

Job Summary We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle reservations, and address guest inquiries while maintaining the highest standards of service. Duties Greet guests upon arrival with a warm and friendly demeanor Manage guest check-in and check-out processes efficiently Handle reservations, cancellations, and modifications through various systems Provide information about hotel amenities, services, and local attractions Address guest inquiries and resolve any issues promptly to ensure satisfaction Maintain accurate records of guest information and transactions Assist with night audit duties as required Operate multi-line phone systems to manage incoming calls effectively Collaborate with housekeeping and maintenance teams to ensure guest needs are met Assisting with laundry when needed. Skills Excellent customer service skills with a focus on guest relations Bilingual or multilingual abilities are highly desirable Proficient in front desk operations and hotel experience is a plus Familiarity with night audit procedures is beneficial Exceptional phone etiquette and communication skills Ability to work well under pressure in a fast-paced environment Strong organizational skills with attention to detail Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person