Front Desk Agent - PT

Front Desk Agent - PT Home2 Suites/Tru Minneapolis Downtown Minneapolis, MN Job Details Full-time From $16.50 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Computer operation Multitasking Night audit Attention to detail Problem-solving Full Job Description Job Summary We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and efficient check-in and check-out processes. This role requires a passion for hospitality, strong customer service skills, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently while ensuring guest satisfaction. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Maintain accurate records of room availability and reservations using hotel management software. Process payments and manage billing inquiries with attention to detail. Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. Respond promptly to guest requests and resolve any issues or complaints in a professional manner. Maintain cleanliness and organization of the front desk area. Collaborate with other hotel departments to ensure seamless guest experiences. Qualifications Previous experience in hospitality management or hotel management is preferred. Strong customer service skills with a focus on guest relations. Familiarity with front desk operations, including phone systems and night audit procedures. Excellent phone etiquette and communication skills. Ability to multitask effectively while maintaining attention to detail. Proficient in using computer systems and hotel management software. A positive attitude and a commitment to providing outstanding hospitality experiences. Join our team as a Front Desk Agent where you can make a difference in every guest's stay!

Job Type:

Full-time Pay:

From $16.50 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person