Hotel Front Desk Agent

Hotel Front Desk Agent 4.0 4.0 out of 5 stars Thumper Pond Resort is seeking a friendly, professional, and highly organized Hotel Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and pleasant stay.

Responsibilities:

Guest Services:

Warmly greet guests upon arrival and departure. Check guests in and out efficiently and accurately. Assign rooms and issue room keys. Handle guest inquiries, requests, and complaints promptly and professionally, escalating to management when necessary. Provide information about hotel facilities, services, and local attractions. Assist guests with luggage, transportation, and other needs as requested. Process wake-up calls and special requests. Maintain a positive and welcoming demeanor at all times.

Reservations & Administration:

Manage reservations, including inputting new bookings, modifying existing ones, and canceling as needed. Process payments (cash, credit card, etc.) and handle billing inquiries. Maintain accurate guest records and room availability. Answer incoming phone calls, direct calls, and take messages. Manage mail and package deliveries for guests. Handle cash and maintain a balanced till. Prepare daily reports and reconcile transactions.

Communication & Collaboration:

Communicate effectively with other departments (housekeeping, maintenance, food and beverage) to ensure guest satisfaction. Report any maintenance issues or safety concerns to the appropriate department. Participate in team meetings and training sessions.

General Duties:

Maintain a clean and organized front desk and lobby area. Adhere to all hotel policies, procedures, and safety guidelines. Perform other duties as assigned by management.

Qualifications:

High school diploma or equivalent required; associate's or bachelor's degree in hospitality a plus. Previous experience in a customer service role, preferably in a hotel or hospitality setting. Excellent communication and interpersonal skills. Strong organizational and multi-tasking abilities. Proficiency in using hotel management software (PMS) is a plus (e.g., Opera, FOLS, etc.). Basic computer skills (Microsoft Office Suite). Ability to work independently and as part of a team. Flexibility to work various shifts, including evenings, weekends, and holidays. Ability to stand for extended periods and lift up to 25 pounds occasionally. Professional appearance and demeanor.

Job Type:

Full-time Pay:

$16.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Ability to

Commute:

Ottertail, MN 56571 (Required) Ability to

Relocate:

Ottertail, MN 56571: Relocate before starting work (Required)

Work Location:

In person