Front Desk Agent

Front Desk Agent Rochester, MN Job Details Part-time | Full-time $14 - $17 an hour 1 day ago Qualifications Computer operation Guest relations Computer literacy Writing skills Productivity software Full Job Description Full job description We are looking for an Experienced Hotel Front Office Agent. Must be able to work Thursday , Friday, Saturday, and Sunday, including holidays.

Who are we looking for:

An ideal candidate is someone who is friendly, outgoing, detail-oriented, has strong leadership and excellent customer service skills, and someone who's able to continue providing an exceptional level of service to our hotel guests. As part of our "front of the house" team, you will play a very important role in creating an amazing and welcoming experience to all our valued guests. This is a great opportunity for anyone who is looking to grow and enhance their hospitality and customer service skills in a dynamic working environment.

Minimum Requirements:

1-3 years of hotel front desk experience. . Basic Computer knowledge and be able to operate Microsoft office applications A passion in Service and Hospitality Industry Must be able to work Friday, Saturday, and Sunday and must have open availability. Schedule will depend on business' needs. Must have a clean driving record to operate hotel shuttle

Responsibilities:

Greet, check in/check out guests, make/modify/verify reservations, answer external and internal phone calls, be able to promote the Brand Rewards program, must recognize Brand Reward members and provide their benefits upon arrival Handle and process any cash/credit card transactions at the front desk Print/Preview and review important daily reports, maintain great communication with front desk team, MOD, housekeeping, and operations department Read and create shift report and pass along any important information to the team and next shift Be able to drive the hotel shuttle as needed Be able to solve guests' issues or concerns in a timely manner and be professional at all times Ensure all necessary forms and checklist are completed at the end of your shift Be knowledgeable with hotel's information and local geographic area Restock items at our 24-hour Market Place. Ensure that the front desk area is clean and organized Issues luggage tags for any guests who wants to store their belongings at the front desk Perform any other duties as needed

Qualifications/Skills/Abilities:

Prior experience and knowledge with property management system - Cloud based is preferred Prior experience with hotel front desk day-to-day operations Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and clear vision. Must have basic computer skills, including proficiency in hotel management software and phone systems. Must have a thorough knowledge of guest service and satisfaction Must be a good listener and problem solver Must have excellent customer service skills Must have excellent communication skills Must be able to read and write Extensive knowledge of hotel's services, amenities, and facilities Must be detail-oriented and organized Must have strong leadership and customer relations skills Must uphold Brand and company values, Complete all required brand training Must be able to lift up to 25 lbs. Ability to stand for up to 8 hours

Job Types:

Full-time, Part-time Pay:

$14.00 - $17.00 per hour

Work Location:

In person