Front Desk Associate

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Provide information about hotel facilities, services, and local attractions
• Answer phone calls and respond to guest inquiries and requests
• Handle guest complaints or concerns with empathy and problem-solving skills
• Process payments and maintain accurate records of guest transactions
• Assist with night audit duties as needed
• Maintain a clean and organized front desk area

Skills:

• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills, both verbal and written
• Proficient in using phone systems and other office equipment
• Bilingual language skills (if applicable)
• Knowledge of hotel operations and hospitality management
• Ability to handle difficult situations with professionalism and tact
• Attention to detail and ability to multitask in a fast-paced environment

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types:

Full-time, Part-time Pay:

$15.00

• $17.

00 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off

Work Location:

In person