Front Desk Agent

Job description We are looking for a Front Desk Associate to serve as our guests first point of contact and manage all aspects of their accommodation. The responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent. Experience with hotel reservations software, like Synxis. Understanding of how travel planning websites operate, like Expedia and Booking. Customer service attitude Excellent communication and organizational skills Qualifications Customer service experience in a hospitality setting Proven ability to handle front desk responsibilities efficiently Strong communication skills, both verbal and written Previous hotel experience preferred Ability to work effectively in a fast-paced environment

Job Types:

Full-time, Part-time Pay:

From $17.00 per hour

Benefits:

Employee discount Flexible schedule Referral program

Schedule:

8 hour shift Morning shift Night shift Overnight shift

Experience:

Hotel Front Desk Agent:

1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Required) Overnight Shift (Required)

Work Location:

In person