Front Desk Agent

A hotel front desk agent for the 3 PM - 11 PM (PM/Evening) shift is the primary point of contact during the hotel's busiest period: afternoon check-ins and evening guest requests. This role requires a balance of high-energy hospitality and precise administrative coordination.

Job Summary:

As a Front Desk Agent on the 3-11 PM shift, you will be the face of our property during peak arrival hours. Your primary goal is to ensure a seamless check-in experience, resolve guest inquiries, and maintain exceptional service standards throughout the evening.

Key Responsibilities Guest Arrivals & Departures:

Efficiently handle a high volume of guest check-ins and late check-outs using the Property Management System (PMS).

Prepare Desserts:

You will be responsible to prepare desserts for the guests in house on daily basis.

Qualifications & Requirements Education:

High school diploma or equivalent (GED) required.

Experience :

Minimum 3-12 months of experience in hospitality, customer service, or a related fast-paced retail role is preferred.

Technical Skills:

Proficiency in basic computer applications and willingness to learn specialized hotel software (e.g., Opera, Hilton OnQ, or Marriott FOSSE).

Communication :

Strong verbal and written communication skills with a professional "telephone voice".

Physical Stamina :

Ability to stand for the duration of an 8-hour shift and occasionally lift up to 25-50 pounds.

Flexibility :

Must be available for the 3 PM - 11 PM shift, including weekends and holidays as needed. Flexibility for other shifts are also preferred but not required.

Desired Skills Adaptability:

Ability to stay calm and professional under pressure during high-traffic "rush" periods. Attention to

Detail:

Precision in data entry and financial transactions to minimize billing errors.

Proactive Attitude:

Anticipating guest needs before they ask (e.g., offering wake-up calls for late arrivals). Would you like to include specific employee benefits or pay range details to make this posting more competitive?

Customer Service & Problem Solving:

Serve as the first point of contact for guest complaints or special requests, taking personal responsibility to ensure satisfaction.

Reservation Management:

Manage same-day bookings, modifications, and cancellations via phone, online portals, or walk-ins.

Financial Accountability:

Accurately process payments, post charges to guest folios, and balance the cash drawer at the end of the shift.

Departmental Coordination:

Liaise with Housekeeping to track room readiness and with Maintenance to address any immediate room issues.

Information Hub:

Provide professional recommendations for local dining, attractions, and transportation.

Shift Handover:

Prepare detailed "pass-down" notes for the Night Audit shift to ensure operational continuity.

Job Type:

Full-time Pay:

$15.00 - $16.00 per hour

Experience:

Customer service: 1 year (Required)

Work Location:

In person