Guest Service Agent

Oak Hill Inn & Suites is in need of a Guest Service Agent for all shifts. Hours are 1 shift 5a-1p 2nd shift 1p-9p 3rd shift 9p-5a Must be dependable and have excellent customer service skills.

Responsibilities:

Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Communicating with all hotel staff Promoting hotel services Maintain a clean and neat front desk area Other responsibilities as assigned

Job Types:

Full-time, Part-time Pay:

$15.00 - $15.25 per hour

Benefits:

401(k) Paid time off

Work Location:

In person