Front Desk Specialist (Evenings)

Front Desk Specialist (Evenings) TownePlace Suites - Columbia Columbia, MO Job Details Full-time $18 an hour 4 days ago Qualifications Record keeping Guest relations Phone communication Upselling Greeting customers Organizational skills Communication skills Entry level Customer complaint resolution Client interaction via phone calls

Full Job Description Pay Range:

$18.00/hour Be the Friendly Face of Our Hotel - With Growth Ahead! Discovery Capital is hiring a full time Front Desk Specialists for the TownePlace Suites by Marriott, one of Columbia's top-rated hotels near the airport. This is your opportunity to join a professional hospitality team that takes pride in delivering top-tier guest experiences.

Your Day-to-Day Responsibilities:

Greet guests warmly, manage check-ins and check-outs Handle phone and online reservations professionally and efficiently Provide information on room availability, rates, hotel amenities, and local attractions Register guests, verify payment methods, and update guest records Address guest inquiries and resolve complaints with professionalism and care Coordinate with housekeeping to ensure guest rooms are clean and ready Process group bookings and assist VIP/event guests as needed Promote and upsell additional hotel services when appropriate Keep accurate logs of bookings, payments, and guest interactions Support other hotel operations as needed

What We're Looking For:

Evening schedule; ability to work evenings from 3pm to 11pm 6 months to 1 year of front desk, receptionist, or customer service experience preferred Strong communication and organizational skills Friendly, professional demeanor and a genuine passion for hospitality Ability to work flexible shifts, including evenings, weekends, and holidays Dependable and punctual with great attention to detail Team player mindset and eagerness to learn Ready to Grow With Us? This is more than a front desk job—it's a launchpad into the hospitality industry. If you love working with people and making someone's day better, we want to meet you.