Front Desk Clerk

Overview We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. This role requires strong communication skills, a customer-focused attitude, and the ability to handle various tasks efficiently in a fast-paced environment. Duties Greet guests upon arrival with a friendly and welcoming demeanor. Manage check-in and check-out procedures efficiently while ensuring accuracy in guest information. Handle guest inquiries, requests, and complaints with professionalism and promptness. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Operate phone systems to manage incoming calls and relay messages to appropriate staff members. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Process payments and maintain accurate records of transactions. Assist with reservations and provide information about room availability. Uphold hotel policies and procedures while ensuring compliance with safety regulations. Requirements Previous experience in guest services or customer service is preferred. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Familiarity with hotel management systems is a plus. Strong phone etiquette and communication skills are essential for effective guest interactions. Ability to work flexible hours, including weekends and holidays as needed. A background in hospitality management is advantageous but not mandatory. Excellent problem-solving skills and the ability to remain calm under pressure. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry.

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour Ability to

Commute:

New Florence, MO 63363 (Required) Ability to

Relocate:

New Florence, MO 63363: Relocate before starting work (Required)

Work Location:

In person