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Job Description
POSITION SUMMARY
The Group Rooms Coordinator plays a critical role in the success of the Group Sales department. Often the first point of contact for clients, this position is essential in setting the tone for seamless and professional experience. The coordinator manages group reservations and rooming lists, ensures accurate billing processes and provides a high level of communication across departments to support flawless execution of meetings and events. Exceptional attention to detail, professionalism, and communication skills are required as this role works directly with clients, sales manager and internal partners to deliver a standard of excellence that reflects the resort's commitment to luxury service.
ESSENTIAL FUNCTIONS
Serves as the initial contact for group and meeting clients, providing exceptional service and support Manages group room reservations, rooming lists and modifications with precision and accuracy Oversee billing processes for group accounts, ensuring clarity and timeliness Acts as a liaison between clients, sales managers and other departments Maintains accurate records, databases and reporting for group business Responds to client inquiries via phone and email with professionalism and attention to detail Ensure compliance with resort policies, brand standards and service excellence expectations Provides proactive problem solving and anticipates client needs to ensure high satisfaction Performs additional administrative and operational tasks in support of meetings and group business All other duties as assigned
EXPERIENCE/QUALIFICATIONS
Minimum Degree Required:
High School Diploma or Equivalent Minimum of 2 years in hospitality group sales or support role preferred
KNOWLEDGE, SKILLS, AND ABILITY
Organizational Skills:
Crucial for managing multiple group bookings, room blocks, and detailed logistics.
Communication Skills:
Strong verbal and written communication to interact effectively and professionally with clients, colleagues, and other departments. Attention to
Detail:
Vital for accuracy in guest information, billing, and room assignments.
Technical Proficiency:
Experience with booking software, and Microsoft Office (Word, Excel, Outlook) is required
Customer Service:
Ability to provide excellent service and resolve issues efficiently to ensure guest satisfaction.
TRAVEL REQUIREMENTS
Seldom/Never
PHYSICAL REQUIREMENTS
Regularly walks, sits, stands and does computer work. Seldom/Never lifts up to 50 lbs.
INDEPENDENT JUDGEMENT
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Big Cedar Lodge About Bass Pro Shops Bass Pro Shops is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father's liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela's to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America's Best Employers."
