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Front Desk Agent
Job
HelpHorizon Services
Saint Louis, MO (In Person)
$48,880 Salary, Full-Time
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Job Description
Front Desk Agent HelpHorizon Services St. Louis, MO Job Details Full-time $20 - $27 an hour 23 hours ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Flexible spending account Vision insurance Opportunities for advancement Life insurance Qualifications Operational analysis Forklift Tableau Materials handling Process management Full Job Description Are you a friendly, professional, and customer-focused individual who enjoys helping people and creating positive first impressions? We're looking for a Front Desk Agent to join our team. If you thrive in a fast-paced environment and enjoy interacting with guests, visitors, and customers, we'd love to hear from you. About the Role As a Front Desk Agent, you'll serve as the first point of contact for guests, visitors, and customers. You'll play a key role in creating a welcoming experience while supporting front desk operations, customer service, and administrative functions. What You'll DoGuest Services & Customer Support Greet guests, visitors, and customers in a friendly and professional manner Answer incoming phone calls, emails, and inquiries promptly and courteously Provide information regarding services, facilities, policies, and procedures Assist guests with requests, concerns, and general support needs Direct visitors to the appropriate departments or personnel Deliver exceptional customer service and maintain a positive guest experience Front Desk Operations Manage check-in and check-out procedures accurately and efficiently Schedule appointments, reservations, and bookings as required Maintain visitor logs, records, and front desk documentation Process payments, transactions, and basic administrative tasks when necessary Ensure the reception area remains clean, organized, and presentable Monitor front desk activities and report issues when needed Administrative & Office Support Perform data entry, filing, scanning, and record-keeping tasks Maintain accurate customer and visitor information in company systems Receive, sort, and distribute mail, packages, and deliveries Assist with office coordination and administrative projects Support team members with daily operational needs General Responsibilities Follow company policies, procedures, and customer service standards Maintain confidentiality of customer and company information Present a professional appearance and positive attitude Adapt to changing priorities and business needs throughout shifts Contribute to a welcoming, efficient, and customer-focused environment What We're Looking For Strong communication and interpersonal skills Friendly, professional, and customer-focused attitude Excellent organizational and multitasking abilities Reliability, punctuality, and attention to detail Ability to work independently and as part of a team Basic computer proficiency, including Microsoft Office and email applications Strong problem-solving and customer service skills Flexible availability, including evenings, weekends, and holidays when required Previous experience in front desk operations, reception, hospitality, customer service, guest services, administrative support, or a related field is preferred but not required. Training will be provided for the right candidate. What's In It For You Competitive pay Flexible scheduling options Paid training and onboarding support Stable hours with long-term opportunities Supportive management and team environment Career advancement opportunities within customer service and operations Employee recognition and performance-based growth opportunities Professional development and ongoing training programs Ready to Apply? If you enjoy helping people, creating positive experiences, and serving as the welcoming face of an organization, we'd love to hear from you. Submit your resume today for consideration. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.